KEY TAKEAWAYS
- Who is Brandon? A self-described savvy buyer from Arizona who reached out to CCP while already in conversation with a local dealership about a vehicle.
- What was the engagement? Brandon was looking for a pre-owned Kia Telluride within his budget, with specific feature requirements like captain’s chairs, three rows, and AWD.
- How long did it take? 60 days from start to finish, which sits comfortably within CCP’s typical engagement window.
- What changed Brandon’s mind? The structured approach. The honest pricing. The transparent live spreadsheet. The protection against dealership games.
- How does CCP keep every engagement transparent? Every client gets a detailed live Google spreadsheet from day one with real-time visibility into every option, every quote, and every decision.
- Every CCP engagement is backed by a 30-day money-back guarantee (terms apply).
Brandon Chasse came to Car Concierge Pro (CCP) the way many buyers do. Already in conversation with a local dealership, already trying to negotiate on his own, already half-convinced he could handle it without help.
He was the kind of buyer who knows enough to ask the right questions but not quite enough to catch the games dealerships play after the headline price is agreed. Smart, direct, and ready to walk away if things did not feel right.
What he found at CCP changed his mind about what a buying service could actually do.
This is the story of how a 60-day engagement turned Brandon from a doubtful first-time caller into a five-star Google reviewer.
Explore the full CCP Car Buying Services to see how every engagement is built around real data, transparent documentation, and structured negotiation.
Meet Brandon - The Buyer Who Walked In Cautiously
Brandon was not a stranger to car buying. He had bought before, negotiated before, and walked away from deals that did not feel right before. By the time he picked up the phone with CCP, he was already mid-conversation with a local dealership in Arizona.
His situation when he reached out:
- Active conversation with a local dealership for a vehicle he was considering
- Targeting a pre-owned Kia Telluride with three rows and AWD
- Budget of $35,000 all inclusive
- Open to vehicles within a 500-mile radius
- Ready to fly out and drive a vehicle home if the deal makes sense
- Had a credit union loan pre-approved at 6% APR
What set Brandon apart was the honesty in his approach. He told Neel up front that he was savvy. He told Neel up front that he was already in another deal. He told Neel up front that he was checking out CCP to see if it was worth it.
That kind of openness made the conversation easier on both sides.
Behind Every Great Deal Is One Team - Meet Car Concierge Pro
- Neel Mehta, founder and chief negotiator at CCP, is a TEDx speaker and a Biomedical Informatics graduate from Arizona State University.
- The story behind the CCP began with a personal frustration. Neel visited 15 dealerships in 7 days for the same car and got 15 different prices. That experience became the foundation of the business.
- “Rather than negotiating with the highest price, why not start with the lowest and bring that even lower?”
- CCP is 100% independent. No dealer affiliations, no commissions, no kickbacks from any manufacturer or dealership.
- The team has served 1,100+ clients, negotiated over $5.4M in client savings, and earned 100+ Google reviews.
- CCP operates across the USA, Canada, and the UAE with a full-time team of 14 members working Monday to Saturday, including two daily internal team huddles.
Let CCP run a parallel negotiation and find a better number on the same vehicle.
The Vehicle Brandon Wanted and Why It Mattered
The Kia Telluride sits in a sweet spot for family buyers. Three rows of seating, real towing capacity, AWD, and a price tag that lands well below the equivalent luxury SUV.
For Brandon, the priorities were specific.
What Brandon was looking for in his Kia Telluride:
- Year range from 2016 through 2023
- Trim preference of SX or higher
- Mileage cap of 30,000
- Captain’s chairs in the second row
- Three rows of seating
- Towing capacity for family trips
- AWD for Arizona conditions
- Pre-owned or Certified Pre-owned options
The team also kept backup options open. Hyundai Palisade from 2021 onward, Lexus GX from 2016 to 2017, and Toyota 4Runner from select years. The reason was simple. The Kia Telluride is a high-demand vehicle, and inventory at the right price is not always available when the buyer needs it.
How the team narrowed down the right Kia Telluride from a wide search radius is covered in detail in the YouTube video linked at the top of this article.
Brandon Came In Skeptical. He Left Saying, "You're Killing It."
The doubts Brandon brought to the call, and how Neel answered each one:
- Was CCP just another dealership in disguise?
No. CCP is 100% independent with no dealer affiliations, no manufacturer relationships, no commissions, and no kickbacks. The team works for the buyer, not the dealer.
- Would the consulting fee actually pay for itself in real savings?
Yes. Across 1,100+ engagements, average client savings range from $2,000 to $10,000+ per transaction, well above the engagement fee.
- Was there a refund policy if the engagement did not deliver?
Yes. Every engagement is backed by a 30-day money-back guarantee (terms apply). A refund is granted in defined situations, including any case where CCP is non-responsive for 7 or more days.
- How would the CCP handle the dealership games at the signing table?
Contract review on every line item before any signature, paired with an out-the-door price audit that strips junk fees, unauthorized add-ons, and inflated documentation charges from the final paperwork.
- Could CCP actually beat the offer he already had on the table?
Yes. CCP runs multi-dealer outreach across 18+ platforms under proxy phone numbers, then negotiates additional rounds against the existing offer to push it lower. The starting point is the buyer’s best current offer, not the listed price.
Neel walked through every question without rushing. The full back and forth on these doubts is on the YouTube video and is worth watching for any buyer who has the same questions before signing up.
By the end of the call, Brandon’s words were clear. “You’re killing it right now. So yeah, I’m really impressed.”
That impression turned into an engagement within days.
The Detailed Spreadsheet That Built Brandon's Trust
One of the things that surprises clients most about working with CCP is the level of documentation that comes with every engagement. Brandon was no exception.
From day one, Brandon got a live Google spreadsheet that became the single source of truth for the entire 60 days. Every dealership reached out to. Every quote received. Every Carfax checked. Every shortlisted vehicle. Every back-and-forth message. Every market data point is pulled from the 18+ platforms CCP scans.
What went into Brandon’s spreadsheet:
- All Kia Telluride listings curated with stock numbers and full details
- Online pricing and out-the-door pricing comparisons across dealerships
- Carfax history, accident status, mileage, and ownership records
- Dealership contacts, communication notes, and negotiation status
- Color-coded availability and specific requirement matching
- Real-time updates so Brandon knew exactly where things stood
That spreadsheet is part of why Brandon’s doubts dissolved. He could see exactly what the team was doing, exactly when, and exactly with whom. No black box. No guessing. Just full transparency.
The full structure of the client spreadsheet, including how the team uses color-coding and pricing comparisons, is shown on the YouTube video.
The Effort Behind Brandon's Engagement
CCP is not a one-call service. It is a structured engagement that runs across days and weeks, with a team of dedicated professionals working in the background to deliver the right outcome.
What the team does behind the scenes for every engagement:
- Two daily internal team huddles to align on every active client
- 30 to 40+ phone calls and emails per engagement to multiple dealerships
- Constant tracking of market shifts, manufacturer incentive stacks, and inventory turnover
- Multiple iterations of negotiation rounds across the same vehicle
- Color-coded spreadsheet updates pushed to the client in real-time
- Pre-purchase inspection coordination with third-party inspectors
- Contract review on every line item before any wire transfer or signature
- Continuous communication updates so the client never wonders what is happening
For Brandon, the team kept the engagement active across 60 days. Every shortlist update was logged. Every dealership conversation was documented. Every negotiation round was tracked. The work never stopped, even when Brandon was waiting for responses.
That is the kind of effort behind every CCP engagement. No matter how long it takes. No matter how many rounds the negotiation runs.
The 60 Day Engagement That Closed With a Smile
Brandon’s full engagement ran across 60 days. Long enough to do the work properly. Short enough that he never lost momentum.
What 60 days looked like for Brandon’s engagement:
- The team scanned 18+ platforms for matching Kia Telluride inventory
- Multiple dealerships were contacted in parallel without revealing Brandon’s identity
- Every quote came back in writing on dealership letterhead
- The Carfax history was verified on every shortlisted vehicle
- A pre-purchase inspection was coordinated on the final candidate
- The contract was reviewed line by line before any signature
- Brandon picked up the keys to the right vehicle at the right price
The engagement closed with no surprises at the signing table. No bait and switch. No surprise add-ons. No last-minute price changes. Just the deal Brandon had agreed to in writing, delivered exactly as documented.
The full pace and rhythm of how the 60 days played out, including what made the closing dealership the right one, is covered in the YouTube consultation video.
Let CCP handle the search, the outreach, and the contract review.
The Car Concierge Pro Difference
- No commissions, no dealer affiliations, no pressure
- Detailed live Google spreadsheet shared with every client for full transparency
- 18+ platform inventory search across the country
- Multi-dealer outreach without revealing buyer identity
- Every quote in writing on dealership letterhead
- Carfax history verified on every shortlisted vehicle
- Pre-purchase inspection coordination on every pre-owned candidate
- Real-time contract review at the signing table
Every engagement is backed by CCP’s 30-day money-back guarantee.
Terms and conditions apply.
Real Deals - CCP Negotiation Results
A snapshot of what CCP negotiation delivers across recent client engagements:
Vehicle | Dealer Wanted | CCP Delivered | You Save |
2023 Kia Telluride EX X-Line | $62,534 | $53,865 | $8,669 |
2023 Toyota RAV4 XSE Hybrid | $56,729 | $47,729 | $9,000 |
2023 Ford Bronco Outer Banks | $66,513 | $56,086 | $10,427 |
Volvo XC90 | $75,500 | $64,771 | $10,729 |
BMW X3 | $49,999 | $42,407 | $7,592 |
Every deal above was negotiated independently on behalf of a real client. Names and identifying details are withheld for privacy.
The CCP Out the Door Price Calculator is also publicly available for buyers who want to map every cost from vehicle price to taxes to shipping into a single landed total.
For clients planning to maximize their current vehicle’s appraisal before any new purchase, the CCP Get the Highest Car Value service walks through the full multi-dealer approach step by step.
Sound Like You?
Brandon’s engagement is closer to most modern car buyers than they realize. A vehicle in mind, a budget in hand, and a dealership conversation that is not quite landing where it needs to.
Common situations that sound like his:
- You are already in a dealership conversation and are not sure if the deal is fair
- You are looking at a pre-owned SUV with specific feature requirements
- You have a credit union or bank loan pre-approved and want to compare it against dealership financing
- You are willing to look beyond your local market for the right vehicle
- You want every quote in writing before you visit any dealership
- You want professional backup at the signing table to catch surprise fees
- You are doubtful that a buying service is worth the fee, just like Brandon was
What CCP brings to a buying engagement:
- Detailed live Google spreadsheet with full transparency from day one
- 18+ platform inventory search across the country
- Multi-dealer outreach without revealing buyer identity
- Carfax history verification on every shortlisted vehicle
- Pre-purchase inspection coordination on every pre-owned candidate
- APR negotiation against pre-approved bank financing
- Real-time contract review at the signing table
How each of these layers actually played out in Brandon’s engagement is on the YouTube video. It is the kind of conversation most buyers never get to see in real time.
Every CCP engagement is backed by a 30-day money-back guarantee (terms apply).
Frequently Asked Questions
1. Can CCP help if I am already in a dealership conversation?
Yes. Brandon’s engagement started exactly that way. Even if a buyer is mid-conversation with a local dealership, CCP can run a parallel outreach to other dealerships, secure better quotes, and present them within 48 hours. The buyer’s existing conversation is not disturbed. The new quotes simply give the buyer better leverage.
2. What is the average savings on a CCP buying engagement?
Across 1,100+ CCP engagements, average client savings range from $2,000 to $10,000+ per transaction. The exact amount depends on vehicle type, regional market, manufacturer incentive stack, and dealership flexibility. Higher value vehicles typically see larger savings because the dealership margin is larger to negotiate against.
3. How does CCP keep clients updated throughout the engagement?
Every client gets a detailed live Google spreadsheet that updates in real-time. Every vehicle option, every dealership quote, every market data point, every negotiation note is documented. Clients have full visibility into the engagement at all times. The team also provides direct communication updates throughout.
4. Should I get a pre-purchase inspection on a used Kia Telluride?
Yes. A third-party pre-purchase inspection on a pre-owned vehicle costs $150 to $300 and provides a detailed condition report covering engine, transmission, suspension, and electrical systems. CCP coordinates this on every pre-owned engagement. The Federal Trade Commission’s used car buying guide reinforces why this independent verification matters.
5. Can CCP negotiate the APR on dealership financing?
Yes. APR negotiation is a standard part of every CCP buying engagement. The team compares the dealership financing offer against any pre-approved bank loan the buyer brings in, and pushes for whichever option delivers the lowest total interest cost over the loan term. Even a 0.5% reduction can save hundreds of dollars over a 60-month loan.
6. What happens if I am not happy with the CCP engagement?
CCP backs every engagement with a 30-day money-back guarantee. The terms apply in specific situations, including if CCP is non-responsive for more than 7 days. Full terms are on the CCP website. The engagement itself is also valid for six months, so if the buyer wants to pause and resume later, no additional fees are charged.
7. Is a CCP engagement worth the fee for a pre-owned vehicle purchase?
For a pre-owned vehicle purchase over $25,000, the fee typically pays for itself through negotiated savings, manufacturer incentive identification, dealer add-on removal, and time saved across multi-dealership outreach. CCP backs every engagement with a 30-day money-back guarantee (terms apply). For pricing, visit carconciergepro.com/pricing/.
Every detail handled. Every dollar protected. Every step documented.
Every engagement is backed by CCP’s 30-day money-back guarantee (terms apply).
From a doubtful first call to a five-star outcome in 60 days, Brandon’s engagement is the kind of story that turns first-time buyers into return clients.
